Patient & Procedure Coordinator Lead

CPIhealth • Austin, TX

4d • Onsite

About The Position

The Patient & Procedure Coordinator Lead oversees front desk operations, patient intake, and interventional procedure scheduling using eClinicalWorks (eCW). The role supports a seamless patient experience from check-in through procedure coordination by providing day-to-day operational leadership, optimizing workflows, and ensuring accuracy in scheduling, documentation, and insurance processes. The Lead serves as a resource to staff and partners with clinical and administrative teams to support efficient clinic operations and high-quality patient care.

The position is based at the North Austin Clinic and may require travel to Austin-area satellite clinics up to two times per week, as needed. It is full-time, 40 hours per week, Monday through Friday, with an hourly pay rate of $20.00–$22.00 depending on experience.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of prior leadership, lead, or supervisory experience required.
• Strong understanding of front-end registration accuracy, scanning and documentation workflows, and payment posting.

Nice To Haves

• Associate degree preferred.
• 3+ years in a healthcare front desk, scheduling, or care coordination role preferred.
• 2+ years of hands-on experience with eClinicalWorks (eCW) front office functionality preferred, including check-in/check-out workflows, scheduler and resource scheduling, insurance verification tools, Jellybeans tasking, and the Healow patient portal.
• Experience in pain management or procedural specialties preferred.

Responsibilities

• Provide day-to-day operational leadership for front desk and scheduling workflows, including check-in/check-out, registration, patient flow, and real-time issue resolution.
• Ensure accurate front-end data capture and revenue cycle support, including demographics, insurance eligibility, authorizations and referrals, copay and balance collection; coordinate with billing to reduce claim errors.
• Oversee eCW scheduling and resource utilization for clinic visits and procedures, ensuring appropriate appointment types, documentation, and procedure readiness.
• Manage front desk and scheduling task workflows in eCW (Jellybeans), ensuring timely completion, proper routing, and accurate documentation, scanning, and indexing in patient records.
• Serve as a subject-matter resource for eCW front office workflows; provide training, informal coaching, and real-time feedback, escalating performance concerns to the manager as appropriate.
• Monitor operational performance using eCW reports, including efficiency, accuracy, wait times, no-show and cancellation rates, patient satisfaction, and scheduling metrics; implement data-informed workflow improvements.
• Ensure HIPAA compliance and professional patient service, including clear communication about wait times, financial responsibilities, and procedural instructions.
• Travel to Austin-area satellite clinics up to two times per week, as needed.
• Perform other duties as assigned to support CPI's mission, values, and strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED