Patient Coordinator Lead

Capitol Imaging Services • Newnan, GA

7d • Onsite

About The Position

Capitol Imaging Services is seeking a compassionate, organized, and detail-oriented Patient Coordinator Lead for its imaging facility in Newnan, Georgia. This role helps provide patients with a smooth and supportive experience from appointment scheduling through the completion of their visit. The Patient Coordinator Lead assists with day-to-day clinic supervision, supports staff performance and development, and serves as a point of contact for staff and for resolving clinic or department issues. The role also coordinates imaging appointments, communicates with patients, collaborates with radiologists, technologists, and administrative staff, and helps create a welcoming environment for patients and families.

Requirements

• At least 3 years of experience in a healthcare or medical office setting.
• Familiarity with medical terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software and EMR systems.
• Empathetic, patient-focused, dependable, and passionate about helping others.

Nice To Haves

• Healthcare or medical office experience in radiology or imaging services.

Responsibilities

• Assist with overall day-to-day supervision of the clinic.
• Monitor and help evaluate employee performance and progress, providing regular constructive feedback.
• Assist with performance management issues in cooperation with the immediate supervisor.
• Serve as the point of contact for daily staff questions and issues.
• Act as the first point of contact for resolving clinic and department problems involving patients, employees, and radiologists.
• Assist with training and orientation of new administrative employees.
• Continue developing staff and empower them to make decisions independently while learning from mistakes.
• Coordinate and schedule imaging appointments to support efficient facility use and timely patient care.
• Answer patient calls, respond to inquiries, and provide clear, empathetic guidance.
• Collaborate with radiologists, technologists, and administrative staff to coordinate patient flow.
• Provide a warm and welcoming environment for patients and families, addressing concerns with empathy and professionalism.

Benefits

• Company-provided life insurance
• Short-term disability insurance
• Optional employee, dependent, and spouse life and AD&D insurance
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed