Patient Navigator - Telehealth Rural Program (grant-funded) - Hybrid/Southern New Jersey
About The Position
The Patient Navigator serves as a liaison for Jefferson patients in the Telehealth Rural Program. The role works with physicians and staff to determine appropriate patient services, schedules appointments across multiple departments, and follows up with patients to support adherence to care. The Patient Navigator supports the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors. This position supports Atlantic, Salem, Burlington, and Cumberland Counties in New Jersey. The role includes scheduling future-care visits, administering screenings and intake assessments as needed, monitoring treatment-plan adherence, triaging patient phone calls, coordinating inpatient care as needed, and developing and maintaining a community resource list. The Patient Navigator also interacts professionally with patients and visitors in person and by phone, protects privacy and security under HIPAA, and complies with applicable federal, state, and local regulatory standards. Other duties may be assigned as circumstances require.
Requirements
- At least 3 years of experience in a medical office.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and/or visitors.
- Leadership skills, including proactivity and problem solving.
- Ability to establish and develop positive, collaborative relationships.
Nice To Haves
- Bachelor’s degree in psychology, health administration, or another related field from an accredited college or university.
- Epic experience.
Responsibilities
- Work with physicians and staff to ascertain the services patients need.
- Schedule patients for visits involving future care and appointments with multiple departments.
- Follow up with patients and monitor treatment-plan adherence.
- Administer screenings and intake assessments as needed.
- Triage patient phone calls.
- Coordinate inpatient care as needed.
- Develop, maintain, and update a community resource list.
- Greet and interact with patients and visitors professionally, in person and by phone.
- Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
- Adhere to HIPAA privacy and security requirements.
- Ensure compliance with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits offering access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
