Patient Navigator - Telehealth Rural Program (grant-funded) - Hybrid/Southern New Jersey
Jefferson Health Plans•333 Laurel Oak Road (KHA/KUH), NJ
•Hybrid
About The Position
The Patient Navigator serves as a liaison for Jefferson patients in a telehealth rural program supporting Atlantic, Salem, Burlington, and Cumberland counties in New Jersey. The role works with physicians and staff to determine appropriate patient services, schedule appointments across multiple departments, and follow up with patients to support compliance with their care plans. The Patient Navigator helps deliver the Jefferson Experience through prompt and courteous treatment of patients and visitors.
Requirements
- At least 3 years of experience in a medical office.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and/or visitors.
- Leadership skills, including proactivity and problem-solving.
- Ability to establish and develop positive, collaborative relationships.
Nice To Haves
- Bachelor’s degree in psychology, health administration, or a related field from an accredited college or university.
- Epic experience.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Schedule patients for all visits related to future care.
- Administer screenings and intake assessments as needed.
- Monitor adherence to treatment plans.
- Triage patient phone calls.
- Coordinate inpatient care as needed.
- Develop, maintain, and update a community resource list.
- Greet and interact professionally with patients and visitors, by phone or in person.
- Adhere to HIPAA privacy and security requirements and applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance access for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
