Patient Navigator

Strive Health • Midland, MI

19d • Hybrid

About The Position

The Patient Navigator supports Strive Health’s care team in keeping patients with kidney conditions engaged in its complete care program. Most interactions are by phone, with opportunities for in-person contact at clinic visits, events, or patients’ homes. The role builds relationships, provides education about Strive’s care model, answers questions, and helps patients schedule program appointments and enroll. Success is measured by appointment scheduling and engagement outcomes within an assigned geographic area.

The position requires frequent travel, including home visits and in-person outreach, and may involve travel up to 80% with some overnight stays. The navigator manages their own schedule to meet quarterly targets, maintains patient information in Salesforce or another CRM, and works with patients, care teams, nephrologists, practice staff, and other stakeholders. This role is hybrid-remote, with in-person work as business needs require.

Requirements

• High school diploma.
• At least 4 years of experience working with customers or patients in a professional setting.
• Experience promoting and selling services to end users.
• Experience in customer service, sales, or a similar customer-facing role.
• Proficient PC skills.
• Able to travel for business up to 80%, including some overnight travel.
• Valid driver’s license and a working vehicle for home visits and travel within 100 miles of the designated territory.
• Internet connectivity with minimum speeds of 3.8 Mbps download and 3.0 Mbps upload, and latency under 60 ms.
• Ability to travel and work on-site to meet business needs.

Nice To Haves

• Bachelor’s degree.
• Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
• Healthcare experience, particularly educating patients about care models or insurance plans.
• Community health experience.
• Empathy for the burden of kidney disease.

Responsibilities

• Proactively contact current and prospective patients, primarily through in-person outreach and outbound calls, to explain available care services and support enrollment in an assigned geographic area.
• Build trusting, long-term patient relationships and explain Strive’s enrollment requirements and care model.
• Meet or exceed daily outreach expectations for calls, connections, and enrollments.
• Serve as an empathetic educational resource for potential patients.
• Build internal relationships and escalate patient support needs appropriately.
• Conduct in-person outreach, including home visits, clinic visits with primary care providers or specialists, events, and other engagement opportunities.
• Meet with partner nephrologists and practice staff to build Strive’s credibility and access to patients at their locations.
• Keep client information up to date in the CRM, such as Salesforce.
• Maintain relationships with patients after enrollment to support retention and satisfaction.
• Support the development of external partner relationships.
• Meet in person with internal and external stakeholders to advance team and business priorities or opportunities.
• Manage a personal schedule and day-to-day responsibilities to achieve quarterly targets.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employee assistance programs.
• Employer-paid and voluntary life and disability insurance.
• Health and flexible spending accounts.
• Performance-based bonus program.
• 401(k) with employer match.
• Financial wellness resources.
• Paid holidays, vacation time, and sick time.
• Paid birthgiving, bonding, sabbatical, and living donor leaves.
• Family-forming services through Maven Maternity at no cost.
• Physical wellness perks and mental health support.
• Annual professional development stipend.
• Hybrid-remote flexibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED