Patient Navigator

Imagine Pediatrics

17h•Remote

About The Position

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that is reimagining care for children with special healthcare needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to overcome obstacles to quality care. The role enhances existing care teams by offering additional support with compassion and creativity, focusing on children with medical complexity. The primary location for this position is remote, requiring CST, with an expected schedule of 3x12s (7:00 am - 7:00 pm CST) Monday-Wednesday or Wednesday-Friday. Quarterly travel to Houston, TX is also expected.

Requirements

High-school level education or equivalency
Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting

Nice To Haves

Spanish fluency preferred

Responsibilities

Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions.
Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner.
Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information.
Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals.
Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters).
Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals.