PATIENT NAVIGATOR

Callen-Lorde Community Health Center•New York, NY

20h•Onsite

About The Position

Callen-Lorde is the global leader in LGBTQ+ healthcare, providing excellent comprehensive care free of judgment and regardless of ability to pay. They are committed to transforming lives in LGBTQ+ communities and continuously pioneering research, advocacy, and education to drive positive change, believing healthcare is a human right. Their mission is to provide sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities, promoting health education and wellness, and advocating for LGBTQ+ health issues. The Patient Navigator role is for individuals passionate about supporting the health and well-being of others and committed to social justice and ensuring access to quality healthcare for all. This position plays a vital role in supporting the needs of patients living with HIV.

Requirements

High school diploma or GED required.
CPR Certification Required.
Experience in social services, case management and/or entitlements work.
Familiarity with LGBTQIA, HIV and health-related issues and community resources.
Strong computer competency, including knowledge of Electronic Medical Records, Microsoft Office Programs, and internet research savvy.
Strong customer service orientation with an understanding of patient-led treatment.

Nice To Haves

Experience working with individuals with a spectrum of chronic illness conditions preferred
Ability to work independently yet be team focused.
Ability to remain calm, focused, and helpful under stress.
Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
Strong communication and interpersonal skills.
Commitment to the mission of Callen-Lorde.

Responsibilities

Act as a patient advocate, ensuring patients' biopsychosocial needs are identified, addressed, and connected to appropriate services.
Provide field-based case management and adherence support services to HIV-positive patients.
Work collaboratively with care coordinators, medical providers, and behavioral health professionals to facilitate patient retention and adherence to primary medical care.
Assist patients in navigating the healthcare system, overcoming barriers to care, and connecting them with essential resources.
Advocate for patients' rights and ensure they receive culturally competent care.
Document patient interactions and progress notes to ensure continuity of care.
Contribute to a team-oriented environment, fostering a supportive and inclusive space for patients.

Benefits

Salary will be based on experience
Comprehensive benefits package
Exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
Dental insurance
Vision insurance
No cost life insurance
Short- and long-term disability insurance
Flexible Spending Account
Tuition Assistance
Commuter benefits
A generous paid time off plan
A 403B retirement savings plan