Patient Navigator

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami Health System Department of UMHC - SCCC Site Disease has an exciting opportunity for a full time Patient Navigator to work at Syvester Cancer Center on-site in Miami. The incumbent facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, they serve South Florida, Latin America and the Caribbean. Their physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. The University of Miami is an Equal Opportunity Employer. The mission of the University of Miami is to transform lives through education, research, innovation, and service. It is a vibrant and diverse academic and healthcare community, comprising 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

Requirements

High School diploma or equivalent required
Minimum 1 years of relevant work experience required
Ability to process and handle confidential information with discretion.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.

Responsibilities

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Identifies and resolves real or perceived barriers to care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.
Address barriers and gaps in care with the nurse navigator.
Follow-up on interventions from the nurse navigator to remove barriers (i.e. referrals-internal/external).
Provides related internal, local, or national resources to the patient, family, or caregiver.
Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email).
Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report.
Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.
Communicates to the appropriate SDG Nurse Navigator, if difficult or unable to obtain a pertinent record.
Travels within the facility and campus to retrieve records/films/CD/s as needed.
Prepares pathology slides and submits for consultation.
Returns pathology slide to appropriate institution or patient.
Communicates with physician as needed.
Assembles, completes, and processes patients’ charts as indicated.
Maintains confidentiality of patient information.
Maintains an accurate clinical record, recording information per hospital policy.
Performs patient call back to complete Patient Satisfaction Survey.
Reports unusual incidents in a timely manner to appropriate supervisory personnel.
Assist nursing staff in collaboration of multidisciplinary meetings, including tumor conference coordination.
Assists with other clerical duties, not limited to faxing, scanning, copying.
Performs other duties as assigned.