Patient Navigator

Healogics•Cambridge, OH

About The Position

The Patient Navigator manages a variety of front-office functions that support the smooth operation of a dynamic outpatient wound care center and performs general office duties to assist the staff of the WCC. The role coordinates with Center leadership to maximize the daily patient census and supports the Center’s key functions. All Healogics employees must perform their responsibilities in accordance with Healogics and hospital policies, accrediting-organization requirements, applicable federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Ability to work with others and in a team environment.

Nice To Haves

Associate’s degree preferred.
Prior medical coding experience preferred.

Responsibilities

Coordinate with Center leadership to maximize daily patient census.
Participate in staff meetings to support key Center functions.
Greet patients and visitors, answer calls, and route them to appropriate staff.
Manage patient communications, including scheduling, rescheduling, appointment reminders, and scheduling for providers according to the care continuum model.
Obtain and verify patient insurance information, including precertifications and preauthorizations, and enter data into appropriate databases.
Collect and enter patient charges in databases; verify and reconcile charges as directed.
Prepare monthly patient survey data and related documentation, then transmit it to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for complete data and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies, as well as medical supplies as directed.
Perform other duties as required.