Patient Navigator, Patient Support Operations

Unither Pharmaceuticals•Morrisville, NC

36d•Onsite

About The Position

The Patient Navigator, Patient Support Operations, plays a pivotal role in educating customers about our PAH and PH-ILD products, while also providing essential services that streamline patient access to therapy. Compliantly adhering to FDA and other regulatory guidelines, the Patient Navigator takes ownership of the patient journey, expertly guiding individuals through the complexities of obtaining prescribed medication. By acting as a bridge between patients, caregivers, and healthcare providers (HCPs), this role effectively eliminates non-clinical barriers to therapy. The Patient Navigator has a strong sense of ownership, adept problem-solving abilities, and provides compassionate, patient-centered care from case initiation to closure. Moreover, the Patient Navigator uses exceptional interpersonal skills to provide support and education to patients regarding their disease state, understanding of medical and pharmacy benefits, as well as thorough product education and service explanations. The objective of our overall Patient Support Program is to ensure patients have the knowledge, resources, and logistical support necessary to help effectively manage their conditions and adhere to treatments as prescribed by their HCP. This role will contribute to our overall Patient Support vision by: Providing a "Best in Class" customer experience for our patients, prescribers and caregivers Removing non-clinical barriers to therapy Operating in compliance with FDA and Standard Operating Procedures Supporting a culture that ignites passion.

Requirements

Associates Degree in life sciences, business, or a related field with 4+ years of relevant experience in case management, customer service, or patient experience management.
Bachelor's Degree with 2+ years of relevant experience in case management, customer service, or patient experience management.
Strong sense of ownership, adept problem-solving abilities, exceptional interpersonal skills and ability to offer compassionate, patient-centered care, support and education
Professional telephone etiquette; effective verbal and written communication skills
Strong communication and interpersonal skills, with the ability to effectively engage on the phone or in person with patients, healthcare professionals, and cross-functional teams
Empathy, compassion, and a patient-centric mindset to provide the “best in class” customer service
Adaptive, anticipating the needs of the business and patients, while being open to feedback.
Ability leading without authority, possessing a drive for results
Excellent problem solving, time management and organization skills
Candidate must be able to work onsite M-F from 10:00 a.m. - 7:00 p.m. ET

Nice To Haves

Bachelor’s Degree in life sciences, business, or a related field
Strong proficiency with Microsoft Office suite
Experience working in an SOP environment
Prior case management ownership of a territory
Experience utilizing CRM (e.g. Health cloud, Salesforce) to carry out patient support related activities
Experience working with patient support programs, case management, and adherence program designs
Rare disease and / or complex therapy administration experience
Experience with text or chat HIPAA compliant communication methods

Responsibilities

Providing a "Best in Class" customer experience for our patients, prescribers and caregivers
Removing non-clinical barriers to therapy
Operating in compliance with FDA and Standard Operating Procedures
Supporting a culture that ignites passion.