Patient Navigator (Lyon)
About The Position
The Patient Navigator provides care coordination services and assists clients through Same Day Access or scheduled intake processes. The role connects clients with appropriate programs and services and works to close referral gaps while clients receive care. It requires interpersonal, organizational, and data-management skills, as well as collaboration with clients, families, agency staff, providers, and community partners. The position conducts initial in-person intake interviews, gathers demographic, financial, insurance, health, and family-history information, explains applicable policies and forms, verifies information, and opens new client charts. It also supports treatment coordination and targeted case-management tasks, maintains timely and accurate documentation and data, communicates relevant client information and follow-up needs, and provides quality customer service. Work is based in a professional office setting, with occasional travel within the service area. Hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with one designated evening each week from 11:00 a.m. to 8:00 p.m.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience in the Human Services field.
- Complete Case Management Training and provide a certificate within six months of hire.
- Prior computer experience with Microsoft Office programs and moderate to advanced computer fluency.
- Ability to work with people with serious emotional disturbance and/or severe and persistent mental illness.
- Ability to perform highly organized, detail-oriented work; demonstrated interpersonal and problem-solving skills; ability to efficiently manage large volumes of information and complex information processes and make enhancements.
- Excellent customer-service skills.
- Ability to handle and respect confidential, sensitive information.
- Ability to read, write, comprehend, and speak English; interpret written materials; write reports and business correspondence; and effectively present information and respond to questions.
- Ability to meet the position’s physical requirements, including occasionally lifting or moving up to 25 pounds.
- Must become certified in Managing Aggressive Behaviors (MAB), including training in restraint and physical-intervention techniques for use as a last resort.
Responsibilities
- Achieve expected referral rates for internal and external programs; monitor assigned CMHC and CCBHC outcomes and coordinate with providers to improve desired outcomes and quality of care.
- Build professional, collaborative relationships with clients and families that emphasize client strengths, choice, and empowerment; provide trauma-informed, respectful, and culturally competent interactions.
- Meet hourly productivity standards and target CMHC and CCBHC data-collection requirements, including outcome measures.
- Communicate key client information to direct service providers and support staff before and after appointments, and ensure clients have information needed for next treatment steps before leaving after initial appointments.
- Facilitate communication among clients, support staff, direct care providers, and community resources to help clients meet health-related goals, particularly behavioral-health goals.
- Develop and maintain positive relationships with resources inside and outside the agency and participate in administrative and treatment staffing in a timely manner.
- Enter CMHC and CCBHC data into required systems within assigned timelines and model requirements; maintain timely, current, and accurate documentation of services and client responses.
- Update client assessments and other information promptly, and document contacts, significant events, and any needed follow-up sufficiently to inform the team.
- Conduct initial in-person intake interviews; collect demographic, financial, insurance, basic health, and family-history information; explain financial policies, sliding-fee charges, consent and release forms, and other policies; answer questions and verify information.
- Open new client charts at the start of mental-health treatment and evaluation services through the intake process.
- Provide quality customer service to clients, staff, and community partners.
- Assist with treatment-plan updates and other targeted case-management tasks for the county.
- Collaborate and coordinate with staff throughout the county served.
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What This Job Offers
Job Type
Full-time
