Patient Navigator

Terra Fertility PLLC • Dedham, MA

13d • Hybrid

About The Position

The Medical Assistant – Patient Navigator is an integral member of Terra Fertility’s clinical team, working with physicians and nurses to guide patients through each step of their care. The position combines medical knowledge, compassionate communication, and organization to coordinate appointments, track treatment requirements, reinforce approved patient education, and help patients understand next steps.

This navigation-focused role has no hands-on medical assisting responsibilities. It does not include rooming patients, taking vital signs, performing phlebotomy, administering medications, or assisting with procedures. Instead, the Patient Navigator applies medical assisting knowledge to support clinical workflows, maintain treatment readiness, and ensure timely communication between patients and their care team.

The role supports care under established protocols and the direction of the licensed clinical team. It does not independently interpret results, assess symptoms, recommend medications, change treatment plans, or provide clinical advice.

The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a 30-minute unpaid lunch. Occasional weekend and holiday coverage may be required. The position is primarily on-site in Dedham, particularly during training and onboarding. Limited hybrid flexibility may become available after successful completion of training, depending on performance, independence, and operational needs; hybrid work is not guaranteed.

Terra Fertility is an equal opportunity employer committed to compassionate, equitable fertility care and an inclusive environment. Reasonable accommodations are available during hiring and employment. Team members must be fully vaccinated against COVID-19 and influenza, subject to accommodations in accordance with applicable laws.

Requirements

• Completion of a medical assisting program or equivalent education and relevant medical assisting experience.
• Working knowledge of medical terminology, clinical workflows, and patient-care coordination.
• Exceptional organizational skills, attention to detail, and follow-through.
• Strong judgment and ability to recognize priorities and escalate concerns appropriately.
• Ability to learn and apply complex fertility-care workflows and established protocols.
• Excellent written and verbal communication skills, including ability to explain next steps clearly and compassionately.
• Emotional intelligence and ability to remain composed during sensitive or time-critical patient interactions.
• Ability to organize information across multiple departments and maintain accurate, timely documentation.
• Comfort working in a role centered on patient communication, chart review, and care coordination.
• Fully vaccinated against COVID-19 and influenza as a condition of employment, subject to reasonable accommodations under applicable laws.

Nice To Haves

• Medical assistant certification preferred.
• At least two years of experience in a medical practice, hospital, or comparable healthcare setting strongly preferred.
• Experience with electronic medical records, scheduling platforms, and Microsoft Office preferred.
• Fertility, reproductive-health, or women’s-health experience preferred but not required.

Responsibilities

• Serve as a consistent clinical-team contact, helping patients understand and complete steps required for evaluation and treatment.
• Work with physicians and nurses to coordinate care, organize next steps, and support timely progression of treatment cycles.
• Respond promptly and compassionately to patient calls, portal messages, and other communications, routing questions requiring clinical assessment or advice to licensed team members.
• Coordinate and track appointments, testing, and follow-up care, including laboratory work, imaging, uterine evaluation, semen analysis, and referrals.
• Maintain treatment-readiness checklists and track records, testing, referrals, forms, and consents required before treatment begins.
• Review charts for outstanding requirements and communicate missing items, potential delays, or changes in patient status to the nursing team.
• Prepare and organize charts for final clinical review so required information is available to the licensed care team.
• Distribute approved consent forms and patient-education materials, track completion, and reinforce documented instructions within established protocols.
• Accurately communicate documented provider instructions, scheduling requirements, and approved educational information, referring questions requiring interpretation or additional clinical guidance to licensed team members.
• Coordinate with the financial team regarding authorization and financial-clearance status and communicate treatment or cycle changes that may affect those processes.
• Track missed, cancelled, or incomplete appointments and coordinate appropriate follow-up with the care team.
• Recognize potentially urgent concerns and promptly escalate them according to established protocols.
• Maintain clear, accurate, and timely electronic medical record documentation of patient communications, outstanding requirements, and follow-up actions.
• Coordinate communication among physicians, nurses, medical assistants, laboratory personnel, financial coordinators, and administrative teams.
• Anticipate patient needs, identify barriers to care, and follow through until outstanding items are resolved or responsibility is clearly transferred.
• Manage multiple patients, messages, and time-sensitive priorities while maintaining accuracy, discretion, and empathy.
• Participate in clinical team meetings, workflow development, training, and patient-experience improvement initiatives.
• Maintain patient confidentiality and comply with HIPAA and Terra Fertility policies.

Benefits

• Bonus potential.
• Potential for overtime pay.
• Holiday differential pay.
• Weekend shift differential pay.
• Comprehensive health, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off and holidays.
• Professional development and training support.
• Reasonable accommodations during the application or interview process and to perform essential job functions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed