Patient Navigator

Healogics•Washington, DC

10d

About The Position

The Patient Navigator manages front-office functions and general office duties to support the smooth operation of a dynamic outpatient wound care center. The role coordinates with Center leadership to support daily patient census and helps ensure patient communication, scheduling, documentation, and administrative processes are completed effectively. The position works in a patient care environment and must follow applicable Healogics and hospital policies, accrediting-organization requirements, federal and state regulations, and Centers for Medicare and Medicaid Services guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills and attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment, manage multiple projects, and work with others in a team environment.

Nice To Haves

Associate’s degree.
Prior medical coding experience.

Responsibilities

Coordinate with Center leadership to maximize daily patient census.
Participate in staff meetings to support key functions within the Center.
Greet patients and visitors, answer calls, and route calls to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders.
Schedule provider appointments according to the care continuum model.
Obtain and verify patient insurance information, including precertifications and preauthorizations, and enter data into appropriate databases.
Collect and enter patient charges in databases.
Verify and reconcile charges as directed.
Prepare monthly patient survey data and appropriate documentation, and transmit them to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for completeness and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies, and medical supplies as directed.
Perform other duties as required.