Patient Navigator

MERCY HEALTH SERVICES INC•Franklin, TN

2d•Onsite

About The Position

Mercy Community Healthcare is looking to hire a full-time Patient Navigator. We are looking for energetic, self-motivated individuals, with a passion for making a difference in the lives of those we serve in our community. Mercy's Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and coordination of patient support services.

Requirements

Must have a High School Diploma or equivalent
At least 1 year of medical office experience preferred.
Substantial interpersonal skills necessary to interact with patients, their families, and to collaborate care with other health team members.
Must possess good written and verbal communication skills and ability to multitask and manage time appropriately.
Possess personal values consistent with the family-centered approach to care and be sensitive in dealing with culturally and economically diverse patient populations.
Computer skills required and include Word, Outlook, and Excel.

Nice To Haves

Bachelor's preferred in a medical or social service field.
Experience working with an EMR (Electronic Medical Record) is preferred.
A basic knowledge of medical terminology and pharmaceuticals is preferred.
Bilingual (English/Spanish) highly preferred.

Responsibilities

Serve as a patient ambassador to help patients and their families receive services.
Facilitate referrals between primary care and subspecialists.
Link patients with social service agencies to address SDOH needs.
Maintain and update all patient interactions through proper and timely documentation.
Advocate for needed services on behalf of patients, such as assistance with medication costs or transportation barriers.
Help patients apply for financial assistance and reduce barriers to care.
Treat patients with respect and dignity, portraying cultural competency in your awareness of the diverse needs of the patients served.