PATIENT NAVIGATOR
About The Position
The Patient Navigator creates a welcoming environment for patients and guests of Alivio Medical Center (AMC) and Cook County Health & Hospital Systems (CCHHS). This highly visible customer service role provides a friendly experience by greeting and assisting patients, family members, and guests and escorting them to their destinations upon arrival and after registration. The position also provides information about services, assists with kiosk check-in, conducts follow-up in-home visits, and escalates priority issues as needed. The role involves no regular exposure to blood, body fluids, or tissues, though unplanned tasks may involve such exposure. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED.
- One year of healthcare customer service experience.
- Must be bilingual in Spanish and English.
- Excellent customer service skills.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Ability to communicate clearly and concisely with people from various educational levels and backgrounds.
- Ability to stand and walk for prolonged periods.
- Ability to follow detailed instructions.
- Ability to maintain confidential patient information in compliance with HIPAA.
- Must be highly motivated, self-initiated, and flexible, and prepared to work evenings, Saturdays, and Sundays.
Responsibilities
- Greet patients and guests cordially, ascertain their needs, and direct them accordingly.
- Provide timely escort services to incoming patients and visitors to designated destinations throughout CCHHS and AMC.
- Communicate with patients and guests in a sincere, friendly manner.
- Serve as a resource for patients and guests seeking information, assistance, and recommendations.
- Respond to inquiries and provide accurate information about CCHHS and AMC services.
- Assist patients and guests with checking in at designated kiosks.
- Provide follow-up in-home visits.
- Identify and escalate priority issues as needed.
- Perform other related duties as assigned.
Benefits
- Paid time off, including vacation, paid sick leave, and paid leave.
- Health benefits, including medical, dental, vision, disability, and life insurance.
- 403(b) retirement plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
