Patient Navigator I/II - Bilingual (English/Spanish) Preferred

Kern Medical • Bakersfield, CA

2d • $25 - $35

About The Position

The Patient Navigator works under the direct supervision of management to establish contact with cancer patients, survivors, and caregivers using agreed-upon approaches. The role raises awareness of information resources, support programs, and services, and helps address other cancer-related needs. Patient Navigators guide patients and families through the cancer care continuum, identify barriers to treatment, and assist with access to resources that can reduce those barriers.

This is the second level of the Patient Navigator series. Patient Navigator II is distinguished from Patient Navigator I by specialized support activities and the requirement to hold and maintain a Medical Assistant Certificate. The position serves patients referred by primary care or oncology providers and collaborates with healthcare staff, community organizations, and other providers to coordinate care and referrals. Bilingual English/Spanish ability is preferred.

Requirements

• High school diploma or GED.
• Patient Navigator Certification.
• For Patient Navigator II, a Medical Assistant Certificate is required and must be maintained.
• Thorough knowledge of healthcare systems and medical terminology, with the ability to communicate effectively.
• Working knowledge of HIPAA regulations.
• Proficiency navigating electronic medical records and other computer software systems.
• Proficiency in writing, reading, and comprehending medical terminology.
• Ability to communicate effectively verbally and in writing.
• Ability to use professional and ethical judgment and critical thinking.
• Ability to instill trust through honesty, integrity, and authenticity.
• Ability to collaborate with medical teams.
• Ability to work independently with minimal supervision and follow supervisor directions.
• Ability to remain composed under stress and adapt in real time to changing situations.
• Ability to organize and complete work in a timely manner.
• Depending on assignment, ability to pass an extensive background investigation and be fingerprinted.
• As a Disaster Service Worker, ability to remain at work or report as soon as practicable following a significant emergency or disaster.

Nice To Haves

• Bilingual English/Spanish ability is preferred.
• Experience working in a healthcare setting is desired.
• Experience working with oncology patients and families is preferred.

Responsibilities

• Initiate communication with patients referred by primary care or oncology providers.
• Guide patients through the healthcare system and help reduce barriers to treatment.
• Connect patients with community and social support services.
• Facilitate interactions and communication with healthcare staff, providers, and resources.
• Identify each patient’s barriers to care and coordinate with staff to develop effective solutions.
• Attend meetings with healthcare providers to discuss current processes and issues.
• Coordinate and build information-sharing relationships with other Patient Navigators.
• Facilitate access to available American Cancer Society and non-American Cancer Society services and programs.
• Provide support through active, empathetic listening.
• Assist in arranging transportation, funding, and support services for medically underserved patients.
• Establish and leverage relationships and alliances with local service providers and other healthcare providers to enhance service and referral networks.
• Collaborate with hospital management to develop and implement a partnership plan for connecting with oncology patients in the assigned health system.
• Coordinate surgery scheduling and medical clearances for patients served.
• Obtain test results, images, and other related information needed for medical office visits.
• Perform other related duties as assigned.
• Maintain all health requirements designated by Kern Medical.

Benefits

• May be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.
• Additional compensation may be available through differentials, incentives, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED