Patient Navigator - Westminster, CO

HALO Diagnostics•Westminster, CA

4d•$25 - $32•Onsite

About The Position

The Patient Navigator supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, clinic and partner-site support, and specimen collection. The role is a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while working with clinicians and operations teams to provide a high-quality patient experience and efficient workflows. The position is in person in Westminster, Colorado, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is $25.00–$32.00 per hour. The role is full-time and offers benefits and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process and provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary patient contact and conduct structured consultations to support a clear, accurate, and consistent patient experience.
Build relationships with partner-site staff, providers, and clinical teams, and support daily workflow integration.
Adapt to clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect, identify, label, handle, and transport blood specimens for genetic testing.
Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization as needed.
Answer patient questions and respond to concerns with empathy and clarity.
Help resolve scheduling, insurance, and workflow barriers and support solutions that improve patient completion and outcomes.