Patient Navigator - Fort Collins, CO

HALO CENTERS LLC•Fort Collins, CO

4d•$25 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role combines patient education, care coordination, clinic and partner-site support, and specimen collection to provide a seamless, compassionate patient experience. The Patient Navigator is a primary contact for patients and partner sites, helping with education, scheduling, specimen collection, and follow-up while coordinating with clinicians and operational teams across partner locations. This is a full-time, in-person position in Fort Collins, Colorado, scheduled Monday through Friday from 8:00 AM to 5:00 PM. Compensation is $25.00–$32.00 per hour. The position is part of HALO Dx’s patient navigation approach and involves guiding patients through the testing process, supporting clinic workflows, coordinating cases and follow-ups, resolving barriers, and conducting venipuncture and specimen handling. The Patient Navigator maintains accurate EMR/EHR documentation and follows clinical, safety, infection-control, and compliance protocols, including HIPAA requirements. Insurance verification and authorization support may also be needed. The role requires standing, walking, and moving around the clinic for extended periods; performing venipuncture and specimen-handling tasks requiring fine motor skills; and lifting or moving supplies and equipment weighing up to approximately 25 pounds. The employee must communicate clearly with patients, families, and staff and follow clinical and safety protocols.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to promote a supportive, clear, accurate, and consistent experience.
Build relationships with partner-site staff, providers, and clinical teams and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Proactively identify and resolve barriers to patient testing or completion, and provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment; respond empathetically and clearly to patient concerns.
Help resolve scheduling, insurance, workflow, and other barriers and support solutions that improve patient completion and outcomes.