Patient Navigator - Westminster, CO

HALO CENTERS LLC•Westminster, CA

21d•$25 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role provides patient education, care coordination, partner-site support, and specimen collection while working with clinicians and operational teams to support a seamless, compassionate, high-quality patient experience. The navigator is a primary point of contact for patients and partner sites, helping individuals through education, scheduling, specimen collection, and follow-up, and supporting efficient workflows across partner locations. The position is based in Westminster, Colorado, and is in person, Monday through Friday, 8:00 AM to 5:00 PM. Compensation is $25.00 to $32.00 per hour. The role offers a benefits package and stock options within a growing healthcare technology organization.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to support clarity, accuracy, and consistency.
Build relationships with partner-site staff, providers, and clinical teams, and support daily workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements; maintain accurate EMR/EHR documentation.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed, ensure HIPAA compliance and accurate data entry, and answer patient questions about testing and next steps.
Create a welcoming and supportive patient environment, respond empathetically to concerns, and help resolve scheduling, insurance, or workflow barriers.
Support solutions that improve patient completion and outcomes.