Shop Lead - Westminster, CO
About The Position
The Shop Lead supports the team and upholds Dutch Bros’ vision by modeling its core values of Speed, Quality, and Service. The role serves as a resource and voice for shop employees within the management circle, supports the Shop Manager, and helps manage inventory. The Shop Lead’s primary responsibility is to model and meet the expectations of the Broista and Shift Lead roles, helping ensure the crew and shop can provide every customer with a mind-blowing experience. The position requires availability to work at least 37 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends. The role requires driving when necessary. Candidates may qualify for relocation compensation if accepting an offer requires them to move; the amount varies based on total relocation distance and other variables.
Requirements
- Must have completed at least 10 shifts as a Dutch Bros Shift Lead.
- Must have had no disciplinary action in the past 90 days. Disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Must have the desire to become a Dutch Bros Operator.
- Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Must complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Must pass a standard background check and motor vehicle record check.
- Must have a valid driver’s license and proof of insurance; driving is required when necessary.
- Must be available to work at least 37 hours per week and work a flexible schedule that may include early mornings, evenings, and weekends.
- Must demonstrate the Shop Lead, Broista, and Shift Lead levels of leadership expectations, including consistency, attention to detail, and the Ideal Team Player qualities of being hungry, humble, and smart.
Responsibilities
- Model and meet all expectations of the Broista and Shift Lead roles.
- Help ensure the crew and shop have what they need to provide a positive customer experience.
- Manage inventory and ensure the shop maintains appropriate inventory levels.
- Assist the Shop Manager in developing the crew.
- Assist the Shop Manager with flow checks.
- Be a good teammate and role model.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
- Perform other duties as assigned.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance
- Sick time, as applicable by state law
- Paid time off
- Parental leave, eligible after one year of employment
- Cell phone stipend of $50 per month
- Six paid holidays per year
- Potential relocation compensation for qualifying candidates whose acceptance of an offer requires relocation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
