Temporary Patient Navigator – Remote | Flexible Shift Options

LanguageLine Solutions

2d•Remote

About The Position

Health Advocate is hiring Temporary Patient Navigators for a remote, high-volume, phone-based patient support role. Patient Navigators help patients understand healthcare next steps, overcome barriers to care, and feel supported through sensitive conversations. The work includes frequent proactive outbound calls, including to patients who may be anxious, hesitant, confused, or unaware of the call. Navigators explain processes such as next steps after a positive test result, which may include completing a colonoscopy, and help patients move forward with their care. The role involves coordinating appointments and care, identifying barriers, supporting transportation and medical-record coordination, and connecting patients to appropriate clinical resources when questions exceed the Navigator's scope. Navigators manage multiple cases and follow-ups, document interactions accurately, maintain confidentiality, and comply with HIPAA and applicable policies. The position is temporary and remote, with flexible shift options discussed during interviews according to business needs. Once a schedule is agreed upon, dependable attendance and availability during those hours are essential. The work requires a private, distraction-free workspace and full attention throughout scheduled hours. Compensation is $18.00 per hour.

Requirements

High school diploma or G.E.D.
At least 2 years of experience in customer service, healthcare navigation, patient support, or similar work.
Strong verbal communication and active-listening skills.
Ability to understand detailed processes and communicate them clearly.
Comfort with frequent outbound telephone communication and sensitive healthcare conversations.
Ability to work across multiple computer systems and document information accurately.
Strong organization and follow-through.
Commitment to confidentiality and professional handling of sensitive information.
Dependable attendance during agreed-upon working hours.
Ability to maintain an appropriate, private, distraction-free remote workspace.

Nice To Haves

Associate's degree in healthcare, social work, business administration, liberal arts, or a related field.
Experience with healthcare access, patient navigation, care coordination, or community resources.
Previous experience communicating with patients or members by phone.
Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or another healthcare-related credential.

Responsibilities

Conduct high-volume outbound patient outreach.
Build rapport with patients and encourage engagement in their care.
Explain healthcare processes and next steps clearly and compassionately.
Assist with appointment scheduling and care coordination.
Identify barriers that may prevent patients from accessing care.
Support coordination of transportation, medical records, and available resources.
Follow up with patients, providers, and partners as appropriate.
Connect patients with appropriate clinical resources when questions are outside the Patient Navigator's scope.
Track patient needs through resolution and manage multiple open cases and follow-up activities.
Maintain accurate and timely documentation of patient interactions.
Prioritize work according to established processes and follow through on commitments and outstanding next steps.
Verify and update appropriate patient information.
Maintain patient confidentiality and follow HIPAA and applicable policies and requirements.
Escalate concerns or issues appropriately.
Work dependably during agreed-upon scheduled hours from a private environment suitable for confidential conversations.