Patient Navigator

Terra Fertility•Dedham, MA

13d•Onsite

About The Position

The Medical Assistant – Patient Navigator is an integral member of Terra Fertility’s clinical team, working closely with physicians and nurses to guide patients through each step of their care. This navigation-focused role uses medical knowledge, compassionate communication, and strong organization to coordinate appointments, track treatment requirements, reinforce approved patient education, and help patients understand next steps. The role has no hands-on medical assisting responsibilities: it does not include rooming patients, taking vital signs, performing phlebotomy, administering medications, or assisting with procedures. The Patient Navigator supports clinical workflows, maintains treatment readiness, and facilitates timely communication between patients and their care team. The role operates under established protocols and the direction of the licensed clinical team; it does not independently interpret results, assess symptoms, recommend medications, change treatment plans, or provide clinical advice. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a 30-minute unpaid lunch. Occasional weekend and holiday coverage may be required. The position is primarily on-site in Dedham, particularly during training and onboarding. Limited hybrid flexibility may become available after successful completion of training, based on performance, demonstrated independence, and operational needs; hybrid work is not guaranteed. Salary is $23–$29.

Requirements

Completion of a medical assisting program or equivalent education and relevant medical assisting experience.
Working knowledge of medical terminology, clinical workflows, and patient-care coordination.
Exceptional organizational skills, attention to detail, and follow-through.
Strong judgment and the ability to recognize priorities and escalate concerns appropriately.
Ability to learn and apply complex fertility-care workflows and established protocols.
Excellent written and verbal communication skills, including the ability to explain next steps clearly and compassionately.
Emotional intelligence and the ability to remain composed during sensitive or time-critical patient interactions.
Ability to organize information across multiple departments and maintain accurate, timely documentation.
Comfort working in a role centered on patient communication, chart review, and care coordination.
Ability to comply with the stated employment vaccination condition: fully vaccinated against COVID-19 and influenza, subject to reasonable accommodations in accordance with applicable laws.

Nice To Haves

Medical assistant certification preferred.
At least two years of experience in a medical practice, hospital, or comparable healthcare setting strongly preferred.
Experience with electronic medical records, scheduling platforms, and Microsoft Office preferred.
Fertility, reproductive-health, or women’s-health experience preferred but not required.

Responsibilities

Serve as a consistent point of contact to help patients understand and complete the steps required for evaluation and treatment.
Work with physicians and nurses to coordinate care, organize next steps, and support timely progression of treatment cycles.
Respond promptly and compassionately to patient calls, portal messages, and other communications, routing questions requiring clinical assessment or advice to licensed team members.
Coordinate and track required appointments, testing, and follow-up care, including laboratory work, imaging, uterine evaluation, semen analysis, and referrals.
Maintain treatment-readiness checklists and track required records, testing, referrals, forms, and consents before treatment begins.
Review charts for outstanding requirements and communicate missing items, potential delays, or changes in patient status to the nursing team.
Prepare and organize charts for final clinical review, ensuring required information is available to the licensed care team.
Distribute approved consent forms and patient-education materials, track completion, and reinforce documented instructions within established protocols.
Accurately communicate documented provider instructions, scheduling requirements, and approved educational information; refer questions requiring interpretation or additional clinical guidance to licensed team members.
Coordinate with the financial team regarding authorization and financial clearance status, and communicate treatment or cycle changes that may affect those processes.
Track missed, cancelled, or incomplete appointments and coordinate appropriate follow-up with the care team.
Recognize potentially urgent concerns and promptly escalate them according to established protocols.
Maintain clear, accurate, and timely electronic medical record documentation of patient communications, outstanding requirements, and follow-up actions.
Coordinate communication among physicians, nurses, medical assistants, laboratory personnel, financial coordinators, and administrative teams.
Anticipate patient needs, identify barriers to care, and follow through until outstanding items are resolved or responsibility is clearly transferred.
Manage multiple patients, messages, and time-sensitive priorities while maintaining accuracy, discretion, and empathy.
Participate in clinical team meetings, workflow development, training, and patient-experience improvement initiatives.
Maintain patient confidentiality and comply with HIPAA and Terra Fertility policies.