PRN Patient Navigator

Healogics•Roosevelt, UT

19d

About The Position

The Patient Navigator manages a variety of front-office functions that support the smooth operation of a dynamic outpatient wound care center and performs general office duties to assist the Wound Care Center (WCC) staff. The role coordinates patient communications and scheduling, handles insurance and charge data, maintains patient charts, and supports center operations. Employees must perform responsibilities in accordance with Healogics and hospital policies, accrediting organization requirements, applicable federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines.

Requirements

High school diploma or GED.
At least two years of office administration experience, preferably in a medical setting.
Proficiency in Microsoft Word, Excel, and Outlook.
Good customer service, interpersonal, and oral and written communication skills.
Organization and time-management skills.
Ability to type 60 words per minute.
Basic math skills and attention to detail.
Ability to maintain confidentiality.
Ability to work in a fast-paced environment, manage multiple projects, and work with others in a team environment.
Ability to meet the physical demands of the role, including extended periods of stationary work, computer-screen viewing, and computer keying; reading, communicating, detecting sounds by ear, close, distance, and peripheral vision; lifting or moving items up to 75 pounds with equipment assistance; repetitive motions; bending or stooping; and writing.

Nice To Haves

Associate’s degree.
Prior medical coding experience.

Responsibilities

Coordinate with Center leadership to maximize daily patient census.
Participate in staff meetings to support key functions within the Center.
Greet patients and visitors, answer calls, and route them to appropriate staff.
Manage patient communications, including scheduling, rescheduling, and appointment reminders; schedule providers according to the care continuum model.
Obtain and verify patient insurance information, including service pre-certifications and pre-authorizations, and enter data into appropriate databases.
Collect and enter patient charges in databases; verify and reconcile charges as directed.
Prepare monthly patient survey data and related documentation and transmit it to providers.
Assemble new patient charts, maintain and file existing charts, and spot-check charts for complete data and signatures.
Coordinate and schedule ancillary testing with other hospital departments.
Arrange patient transportation as needed.
Maintain office equipment and supplies as needed, and medical supplies as directed.
Perform other duties as required.