Patient Navigator

BAART Programs•Sacramento, CA

28d•$26 - $28

About The Position

BAART Programs is seeking an adaptable and effective Patient Navigator to support its SOR grant program. The role works with external entities—including jails, hospital emergency departments, office-based opioid treatment programs, residential programs, and other locations—to conduct outreach and education, identify people with opioid use disorder (OUD), discuss referrals to medication-assisted treatment (MAT), and develop realistic, individualized action plans. The navigator supports patients in accessing the highest level of care available. The position involves weekday outreach and rounds at partner settings, referral and activity documentation, MAT intake and linkage, assessment of readiness and care needs, and coordination of follow-up services. The navigator also works with patients and providers to address barriers to care and communicate follow-up plans. The employee must be present at the office during working hours for in-person meetings and computer access consistent with company policy. The SOR4 grant is projected to end September 30, 2027.

Requirements

Nonjudgmental, energetic, positive approach to assisting patients with substance use disorder (SUD).
Understanding of SUD as a disease and the role of MAT in OUD treatment.
Exceptional oral and written communication skills.
Proficiency in Microsoft Office, including Word, Excel, and MS Project.
Ability to meet deadlines and strong analytical and organizational skills to manage multiple projects at different stages.
Ability to work effectively in a fast-paced environment while maintaining attention to detail and audit-trail documentation amid competing demands.
Ability to develop positive rapport with clients, vendors, subcontractors, and employees and maintain business partnerships.
Compliance with accepted professional standards and practices.
Initiative to take charge of unforeseen situations, solve problems, and adjust to schedule changes.
Satisfactory references from employers and/or professional peers.
Satisfactory criminal background check.
Satisfactory drug screen.

Responsibilities

Assist TCD in developing an outreach and education list.
Provide outreach and education to external entities identified in collaboration with TCD.
Routinely round in emergency departments, jails, and other settings during weekdays to identify patients eligible for MAT.
Maintain required data on referrals and outreach and education activities.
Be available on-call for MAT linkage during regular hours when not present in an emergency department or jail.
Explain the program and principles of OUD MAT to external entities.
Obtain consent to participate and complete MAT intake forms.
Assess patient readiness using the Stages of Change Model.
Assess for co-occurring substance use or psychiatric disorders and concurrent medical conditions.
Confirm or help establish insurance status and connect uninsured patients with financial counseling.
Identify OUD MAT resources and help patients make follow-up MAT appointments.
Assess and address barriers to attending follow-up appointments, including transportation, contact information for reminders, and shelter needs; engage social services as needed.
Communicate MAT follow-up plans and scheduled appointments to emergency department and jail providers.
Contact patients the day before follow-up appointments after emergency department discharge or jail release to remind them of the appointment.
Handle stressful situations and interact with others using excellent communication techniques.
Be present at the office during working hours for in-person meetings and computer access in compliance with company policy.
Perform other duties as assigned.