Patient Navigator

Acadia•Anthony Township, PA

8d•Remote

About The Position

The Patient Navigator (Admissions Specialist) supports the Intake & Needs Assessment team at a Pennsylvania Access Center and serves as the first point of contact for individuals seeking care. The role guides patients and their families through the admissions process, helps prospective patients access treatment, and coordinates admissions-related communication, assessments, referrals, transportation, and documentation. This position is 100% remote and offers a Tuesday–Saturday shift from 3:30 p.m. to 12:00 a.m. EST. Pay is $19.00 per hour.

Requirements

High school diploma or equivalent required.
One year of experience in healthcare admissions, preferably in mental health or substance abuse, as stated in the role summary.
Two years of experience in healthcare admissions, preferably in mental health or substance abuse, as stated in the Education/Experience/Skill Requirements section.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
First aid may be required depending on the state or facility.
Ability to maintain confidentiality and communicate clearly and effectively with patients, families, guests, and health care team members.
Individual contributor position; no supervisory responsibilities are specified.

Nice To Haves

College degree preferred.
Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDS), or Certified Employee Assistance Program (CEAP) certification preferred.

Responsibilities

Respond promptly to inbound referrals through phone, fax, webforms, and other channels to assist clients and their families seeking treatment.
Review prospective admissions against approved admission criteria, policies, and procedures.
Contact patients and other sources to gather required clinical and demographic information.
Respond promptly to inquiry calls.
Schedule assessments.
Assist prospective patients and significant others in seeking treatment.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Maintain documentation related to the admissions process.
Perform other functions and tasks as assigned.
Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
Communicate clearly and effectively with people receiving services, their family members and guests, and other members of the health care team.
Develop and maintain constructive, cooperative working relationships; encourage mutual trust, respect, and cooperation among team members.
Maintain regular and predictable attendance.