Patient Navigator - Winter Park, FL
About The Position
The Patient Navigator – Hereditary Cancer Testing guides patients through key stages of genetic testing and diagnosis. Based in Winter Park, Florida, the role provides patient education, care coordination, and limited phlebotomy support while working with a multidisciplinary clinical team to deliver a compassionate, high-quality patient experience. Blood draws and specimen collection make up approximately 5–10% of the role, with the possibility of expansion based on operational needs. The position is in person and follows a Monday–Friday schedule, generally 8:00 a.m.–5:00 p.m. The role requires English/Spanish bilingual ability. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.
Requirements
- At least two years of recent experience as a Medical Assistant working within a clinical team.
- At least two years of experience with insurance verification and authorization processes.
- National certification as a phlebotomist, with demonstrated proficiency in venipuncture and specimen collection.
- Current Basic Life Support (BLS) certification.
- Demonstrated competency in blood collection for genetic testing.
- Ability to work independently, manage multiple priorities, and support operations across more than one site as needed.
- Reliable transportation and a valid driver’s license with an acceptable driving record, if travel between sites is required.
- Bilingual in English and Spanish.
- Ability to stand, walk, and move throughout the clinic for extended periods; perform venipuncture and specimen-handling fine motor tasks; lift and move supplies and equipment weighing up to approximately 25 pounds; communicate effectively verbally and in writing; and follow infection-control, safety, and clinical protocols.
- Authorization to work for any employer in the United States; employer visa sponsorship is unavailable.
Nice To Haves
- Registered or Certified Medical Assistant.
- Currently enrolled in a professional degree program and seeking hands-on clinical experience.
- At least two years of experience in a patient service center or similar outpatient clinical setting.
- Prior experience in a customer-facing healthcare role.
- Experience with electronic medical records (EMR/EHR) and strong data-entry skills.
Responsibilities
- Provide education, guidance, and emotional support to high-risk patients undergoing hereditary cancer genetic testing.
- Register patients and coordinate scheduling for follow-up visits and related services.
- Explain procedures and next steps clearly and compassionately to build patient trust and confidence.
- Perform blood draws and collect specimens accurately and professionally.
- Verify patient identity and accurately label specimens at the time of collection.
- Maintain complete and accurate patient documentation and records in accordance with organizational policies and applicable privacy regulations.
- Maintain a clean, safe, and welcoming clinical environment.
- Collaborate with physicians, clinical staff, and site leadership on daily operational and patient-care tasks.
- Serve as a primary point of contact for assigned patients and represent the organization’s commitment to precision medicine and early detection.
Benefits
- Comprehensive benefits package.
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
