Patient Navigator

Silver Cross Hospital•New Lenox, IL

13d

About The Position

In an ambulatory environment, the Patient Navigator identifies current provider, office, and patient needs, prioritizes them, and responds accordingly. The role focuses on throughput and efficiency by deploying the clinical staff needed, evaluating and leading clinical caregivers, and maintaining positive, effective relationships with employees, providers, hospital departments, and the public. The Patient Navigator also assists Medical Assistants as necessary. In addition to Medical Assistant responsibilities, the Patient Navigator orders supplies, facilitates quality initiatives and tracking, coordinates communication about same-day staff absences, identifies and resolves workflow challenges, performs patient outreach, monitors and acts on items in clinical pools, and completes management-delegated duties as needed.

Requirements

Previous work as a Medical Assistant with demonstrated leadership qualities.
Knowledge of medical practice to assist in patient care.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments used to administer patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
High school diploma or GED required.
Graduation from or completion of a Certified Medical Assistant program required for new applicants as of 10/1/25.
Previous Medical Assistant work experience required.
CPR certification.

Responsibilities

Order supplies.
Facilitate quality initiatives and tracking.
Coordinate and communicate same-day staff absences by notifying providers and team members, distributing practice-wide absence notifications, and informing impacted staff about staffing coverage needs.
Identify, evaluate, and resolve departmental and cross-functional workflow challenges; implement process improvements to support operational efficiency, team collaboration, and patient care outcomes.
Perform patient outreach.
Monitor and act on necessary items in the clinical pools.
Assist with management-delegated duties as needed.
Assist Medical Assistants as necessary.
Evaluate and lead clinical caregivers.
Prioritize and respond to provider, office, and patient needs in an ambulatory environment, focusing on throughput and efficiency and deploying needed clinical staff.
Maintain positive and effective relationships with employees, providers, hospital departments, and the public.