Patient Navigator

PeopleOne Health • Kissimmee, FL

42d • $16 - $24

About The Position

The Patient Navigator guides patients through the healthcare system, with a primary focus on managing and coordinating medical referrals. The role supports timely access to specialty care and other services by facilitating referrals, addressing barriers to care, and providing education and support. The Patient Navigator works closely with clinical staff, providers, and external organizations to improve care continuity and patient outcomes. The position does not supervise others.

Requirements

• High school diploma.
• Excellent interpersonal and communication abilities for patient interactions and staff training.
• Problem-solving skills with a patient-centered approach.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Proficiency in electronic health record (EHR) systems and patient management software.
• Knowledge of healthcare policies, insurance processes, and patient advocacy.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Social Work, Nursing, or a related field.
• Certification in patient navigation, case management, or healthcare advocacy.

Responsibilities

• Coordinate and process patient referrals to specialty providers, imaging services, and other healthcare resources.
• Communicate with referring and receiving providers to share necessary information and ensure appointments are scheduled appropriately.
• Track referral status and follow up with patients and providers to ensure referrals are completed.
• Educate patients about the referral process, insurance requirements, appointment preparation, and follow-up expectations.
• Serve as a liaison between patients and healthcare providers, assisting with scheduling, transportation, language services, or other needs.
• Document referral activities and patient interactions accurately in the electronic medical record (EMR) system.
• Participate in outreach programs to educate the community about healthcare services.
• Stay informed about healthcare policies and changes that may affect patient navigation.
• Assist with special projects and initiatives aimed at improving patient care coordination.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED