New Rochelle

Sun River Health•New Rochelle, NY

77d•$22 - $25•Onsite

About The Position

Sun River Health is seeking a full-time Patient Navigator/Patient Representative to support its sites in White Plains/New Rochelle, NY. This role is responsible for providing patient-centered care, facilitating patient access to services, and managing the registration and appointment process. The Patient Navigator/Patient Representative acts as a key point of contact for patients within the medical care team, ensuring efficient and knowledgeable service delivery to a diverse population. The position requires adherence to system and job-specific standards.

Requirements

High School diploma/GED
2-4 years of work related experience
Bilingual preferred (orally and written)

Responsibilities

Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
Identify and assist individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home
Serves as an advocate for the clients, provides assistance and/or referrals and to obtain other essential support services. Establish relationships with community health and human services providers
Communicates effectively with team members and patients all aspects of service
Responsible for telephone and mail contact with patients
Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
Verifies all insurance and sets fees based on the sliding scale fee
Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services
Provides basic health information and education
Provides follow up to determine if services were received, track referrals to ensure patient access and support patients in overcoming barriers to care