Patient Navigator Lead

Cottage Health•Goleta, CA

84d•Onsite

About The Position

Cottage Health seeks a Patient Navigator Lead for their CH Navigation Center department responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. This position serves as a primary resource for escalations in mitigating caller issues. Assists with employee onboarding and training as needed. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values. Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Requirements

Related years of experience

Responsibilities

Scheduling appointments
Verifying insurance
Reviewing/editing/obtaining pre-authorizations
Communicating directly with clinical staff/offices on pertinent patient information
Serving as a primary resource for escalations in mitigating caller issues
Assisting with employee onboarding and training as needed
Providing exceptional customer service
Demonstrating dedication to the organization's mission, vision, and values