Patient Navigator Float - Phoenix, AZ

HALO Diagnostics•Phoenix, AZ

179d•$25 - $32•Hybrid

About The Position

At HALO Precision Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes. From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our radiologists are highly trained to diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches. The Patient Navigator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. This position provides patient education, care coordination, and phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience. This is a floating position supporting multiple partner locations throughout the East Phoenix/East Valley area. The Patient Navigator must be comfortable adapting to different clinic environments, schedules, workflows, and patient needs while maintaining a consistent level of service and clinical quality. In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a fast-growing healthcare technology organization. The Patient Navigator supports patients undergoing hereditary cancer genetic testing through a combination of patient navigation, clinical coordination, partner site support, and specimen collection. This role serves as a primary point of contact for patients and partner sites, helping guide individuals through education, scheduling, specimen collection, and follow-up while ensuring an exceptional patient experience. The Patient Navigator will work across assigned East Phoenix/East Valley partner locations based on business and clinic needs. You will work closely with clinicians and operational teams to ensure high-quality care and efficient workflows across all supported locations. This role is built around HALO Dx's Navigator Pillars, which guide how we care for patients, support partners, and execute daily work.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
Minimum of 2 years of clinical experience in a front-office or back-office healthcare setting.
Minimum of 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Ability and willingness to travel between assigned partner locations throughout the East Phoenix/East Valley area.
Valid driver's license and reliable transportation.
Strong communication, organization, and patient service skills.

Nice To Haves

CMA or RMA certification.
2+ years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Bilingual in English and Spanish.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education on testing, procedures, and next steps.
Serve as the primary patient contact to ensure a supportive and informed experience.
Conduct structured patient consultations to ensure clarity, accuracy, and consistency.
Communicate effectively with patients, providers, and partner-site teams.
Build strong relationships with partner site staff, providers, and clinical teams.
Act as a trusted extension of partner clinics and support daily workflow integration.
Float between assigned partner locations throughout the East Phoenix/East Valley area based on operational needs.
Adapt quickly to different clinic environments, workflows, schedules, and priorities.
Maintain consistent service quality and professionalism across all supported locations.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Proactively identify and resolve barriers to patient testing or completion.
Ensure timely callbacks and consistent communication with patients and partners.
Maintain accurate and timely documentation throughout the patient journey.
Help ensure patients successfully complete each step of the testing process.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, labeling, handling, and transport of specimens.
Follow all clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems.
Support clinic operations and patient flow as needed.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Ensure HIPAA compliance and accurate data entry.
Confidently answer patient questions regarding testing and next steps.
Maintain compliance with all applicable clinical, regulatory, and organizational standards.
Create a welcoming, professional, and supportive environment for patients.
Respond to patient concerns with empathy and clarity.
Identify and help resolve barriers such as scheduling, insurance, or workflow issues.
Support creative solutions to improve patient completion and outcomes.
Represent HALO Dx professionally across all partner locations.