Patient Liaison Rehab Administration Full Time Days
About The Position
The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role is primarily responsible for overseeing the service experience for patients and ensuring optimal use of practice resources. The Patient Liaison supports patients and staff by building strong relationships, providing information, and advocating as needed. This is a full-time, 80-hours-per-pay-period position in a fast-paced clinic, floating to Orland Park and Palos Heights. The posted schedule is Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 4:30 p.m., and Wednesday from 10:30 a.m. to 7:00 p.m. The posting also describes the job shift as rotating. The hourly salary range is $18.30 to $24.70.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
- Ability to multitask in a fast-paced clinic.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
- EPIC experience preferred.
Responsibilities
- Manage schedules to make the best use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and/or clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information and materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Answer inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and plans of care.
- Perform other duties as assigned.
Benefits
- The company describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection from unexpected life events.
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
