Patient Liaison Rehab Administration Full Time Days
About The Position
The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role oversees the service experience for patients and supports optimal use of practice resources. The Patient Liaison serves as a resource to patients and staff by building strong relationships, providing information, and advocating as needed. This is a full-time, 80-hours-per-pay-period, day-shift position floating between Orland Park and Palos Heights. The schedule is Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 4:30 p.m., and Wednesday from 10:30 a.m. to 7:00 p.m. The clinic is fast-paced, and the role requires multitasking. EPIC experience is preferred.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
- Ability to multitask in a fast-paced clinic.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
- EPIC experience.
Responsibilities
- Manage schedules to make effective use of providers, rooms, and equipment.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and clinical staff as needed to support compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information or materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and plans of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
