Patient Liaison- OBGYN Full Time Days

Northwestern Memorial Healthcare•Chicago, IL

About The Position

The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and follows applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role oversees the patient service experience and helps ensure optimal use of practice resources. The Patient Liaison serves as a resource to patients and staff by building strong relationships, providing information, and advocating on patients’ behalf as needed.

Requirements

High school diploma or GED equivalent.
At least 2 years of previous healthcare experience.
Experience in a customer service role.

Nice To Haves

Bachelor’s degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.

Responsibilities

Manage schedules to make effective use of providers, rooms, equipment, and other resources.
Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
Help resolve or prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
Register patients and schedule or coordinate appointments.
Provide patient education information or materials as needed.
Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
Respond to incoming inquiries from patients, providers, staff, and others about practice operations.
Follow up with patients to support completion of testing, prescriptions, and their plan of care.
Perform other duties as assigned.