Patient Liaison-Family Medicine Full Time Days
About The Position
The Patient Liaison is a full-time, patient-facing role at the Grayslake Family Medicine clinic, working 40 hours per week, Monday through Friday. The position oversees the service experience for patients and helps ensure optimal use of practice resources. It serves as a resource to patients and staff by building strong relationships, sharing necessary information, and advocating on patients’ behalf as needed. The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values; adheres to its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make the best use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information or materials as needed.
- Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Answer incoming inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and their plans of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
