Patient Liaison-Maternal Fetal Medicine Full Time Days

Northwestern Memorial Healthcare•Lake Forest, IL

4d•Onsite

About The Position

The Patient Liaison supports the Maternal Fetal Medicine clinic at the Lake Forest Hospital campus and is responsible for overseeing the patient service experience and ensuring effective use of practice resources. The role serves as a resource for patients and staff by building strong relationships, providing information, and advocating for patients as needed. The position reflects Northwestern Memorial’s mission, vision, and values and follows its ethics, compliance, policy, and regulatory requirements. This is a full-time, onsite position scheduled for 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
Two years of previous healthcare experience.
Experience in a customer service role.

Nice To Haves

Bachelor’s degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.

Responsibilities

Manage schedules to make effective use of providers, rooms, and equipment.
Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
Communicate with patients and clinical staff as needed to support compliance with prescribed treatment plans.
Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
Register patients and schedule or coordinate appointments.
Provide patient education information and materials as needed.
Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
Respond to inquiries from patients, providers, staff, and others about practice operations.
Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
Perform other duties as assigned.