Patient Liaison-Maternal Fetal Medicine Full Time Days
About The Position
The Patient Liaison oversees the service experience for patients and helps ensure optimal use of practice resources. The role serves as a resource to patients and staff by building relationships, providing information, and advocating on patients’ behalf as needed. The position reflects Northwestern Medicine’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, applicable policies, and regulatory and accreditation standards. This is a full-time, onsite role in the Maternal Fetal Medicine clinic at the Lake Forest Hospital campus. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week.
Requirements
- High school diploma or GED equivalent.
- Two years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make effective use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and clinical staff as needed to support compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information or materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Answer inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and the plan of care.
- Perform other duties as assigned.
Benefits
- Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
- A range of benefits supporting employees’ physical, emotional, and financial well-being and protection from unexpected life events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
