Patient Liaison-Family Medicine Full Time Days
About The Position
The Patient Liaison is a full-time, patient-facing role at Northwestern Medicine’s Grayslake Family Medicine clinic, working 40 hours per week. The schedule is Monday through Friday, with hours that vary between 7:30 a.m. and 5:00 p.m. Bilingual Spanish is preferred. The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards. The role oversees the patient service experience and supports optimal use of practice resources. The Patient Liaison builds relationships with patients and staff, provides information, and advocates for patients as needed.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor’s degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
- Bilingual Spanish.
Responsibilities
- Manage schedules to make the best use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help resolve or prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information or materials as needed.
- Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to incoming inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and their plan of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement.
- Loan forgiveness.
- 401(k) matching.
- Lifecycle benefits.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
