Patient Intake Rep - Float

Labcorp • Fort Wayne, IN

1d • Onsite

About The Position

Labcorp is seeking a Patient Intake Rep to join its team in Fort Wayne, Indiana. Patient Intake Representatives are a point of contact for patients and help create a welcoming experience while supporting patient registration, specimen collection when needed, and office operations. The position’s scheduled hours vary between Monday and Friday, 6:00 a.m.–6:30 p.m., and rotating Saturdays, 8:00 a.m.–12:00 p.m. Overtime may be needed. Patient Intake Representatives may be eligible for quarterly incentive-plan bonuses based on performance metrics. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits; eligibility varies for employees scheduled for fewer hours and certain other employment arrangements.

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of customer service experience.
• Experience working in a team environment.
• Strong data-entry and organizational skills.
• High level of attention to detail.
• Proficiency in MS Office.
• Flexibility to work overtime as needed.
• Ability to pass a standardized colorblindness test.

Nice To Haves

• At least 1 year of patient-facing healthcare experience.

Responsibilities

• Schedule patient appointments and greet patients when they arrive.
• Help maintain a welcoming environment for patients and visitors.
• Assist patients with registration and check-in procedures.
• Enter patient demographic and billing information.
• Verify insurance coverage and collect and post payments to patient accounts.
• Collect and prepare specimens for testing and analysis when needed.
• Call physician offices to confirm test-order accuracy.
• Monitor and log patient wait times regularly.
• Notify the supervisor of patient issues in a timely manner.
• Promote and provide information about Labcorp patient services.
• Manage office supplies and maintain appropriate inventory levels.
• Open and close the office when required.
• Perform administrative and clerical duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility
• Tuition reimbursement
• Employee Stock Purchase Plan
• Potential quarterly performance-based incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED