Ambulatory Patient Access Rep - Float

Nationwide Children's Hospital • Columbus, OH

1d

About The Position

This full-time, benefits-eligible role works Monday through Friday from 7:30 a.m. to 4:00 p.m. and requires floating among various primary care locations within Columbus. The representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The position provides customer service to patients and families and performs patient registration and related access functions.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills and the ability to navigate current technology systems.
• Strong administrative skills.

Nice To Haves

• Associate’s degree.
• One year of health care experience.
• CPR certification, depending on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
• Screen registrations for insurance pre-certification and physician referral requirements, and instruct customers on those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED