Ambulatory Patient Access Rep - Float

Nationwide Children's Hospital•Columbus, OH

3d•Hybrid

About The Position

This is a full-time, benefits-eligible role for an Ambulatory Patient Access Representative who will be required to float to various primary care locations within Columbus. The primary responsibilities include greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable, instructing the customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.