Switchboard Operator, Fiscal Services, PRN - JR111-5
Northwest Florida Community Hospital•Chipley, FL
•Onsite
About The Position
The Patient Information / Switchboard Operator is responsible for managing incoming calls, directing communication throughout the hospital, and serving as the first point of contact for patients, visitors, and staff. This role ensures efficient, courteous, and accurate communication while maintaining confidentiality and providing excellent customer service.
Requirements
- Strong verbal communication and customer service skills
- Ability to multitask and remain calm in high-pressure situations
- Basic knowledge of payment processing and cash handling procedures
- Knowledge of telephone systems, paging systems, and basic computer applications
- Ability to handle sensitive and confidential information
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Nice To Haves
- Previous switchboard, receptionist, healthcare, or cash handling experience preferred
- Experience with multi-line phone systems highly preferred
Responsibilities
- Operate the hospital switchboard system to answer, screen, and route incoming calls promptly and professionally
- Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and general inquiries
- Announce emergency codes and overhead pages in accordance with hospital protocols
- Monitor and respond to alarms, emergency lines, and priority communications
- Greet and assist patients and visitors, providing directions and general assistance
- Collect patient payments, including co-pays, balances, and deposits; issue receipts and ensure accurate documentation of transactions
- Process payments via cash, check, or credit card in accordance with hospital policies and financial procedures
- Balance daily payment collections and maintain accurate records for reconciliation
- Maintain updated directories of staff and departments
- Relay messages accurately and in a timely manner
- Support front desk or patient access functions as assigned
- Maintain confidentiality in accordance with HIPAA regulations
- Document incidents or communication issues as required
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
