Patient Greeter - Main

Gonzaba Medical Group•San Antonio, TX

17d•Onsite

About The Position

The Patient Greeter welcomes and assists patients, families, and visitors entering the clinics. The role answers questions, provides information, and directs people to clinic locations, helping create a welcoming, caring, and “Como Familia” atmosphere. The position is full time and has no supervisory responsibilities. The greeter maintains high customer-service standards, communicates courteously with patients, visitors, providers, and coworkers, and supports patients with wayfinding, mobility assistance, and transportation arrangements. The work may require travel to another Gonzaba Medical Group location and may involve use of a company or personal vehicle. The assigned environment may be a clinical or office setting within a clinical environment, with possible exposure to common clinic hazards and outdoor weather conditions.

Requirements

High school education or equivalent.
Strong organizational skills.
Ability to use computer-based systems for training and for clocking in and out for shifts and lunch breaks.
If driving a company or personal vehicle for the role, successfully complete a motor vehicle history check, maintain a current valid Texas driver's license, and provide current proof of insurance to be eligible for mileage reimbursement.
Ability to work efficiently under pressure.
Ability to meet the role's physical requirements, including prolonged standing and walking and lifting up to 15 pounds without assistance.

Nice To Haves

English and Spanish proficiency.
At least one year of experience in a clinic, doctor's office, or hospital.

Responsibilities

Greet patients and visitors cordially, determine their needs, and direct them appropriately.
Assist patients and visitors by obtaining wheelchairs or other services and escorting or transporting patients within the clinic when needed.
Provide minimal physical assistance to patients entering or exiting vehicles; refer patients needing greater physical support to the clinical team.
Help patients arrange transportation as needed.
Keep the front driveway clear for patient and visitor drop-off and pick-up.
Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
Monitor the appearance of the clinic entrance.
Safely assist patients with transfers between sitting, standing, and lying positions, and push or pull patients in wheelchairs.
Prioritize patient safety and help prevent potential falls.
Maintain strict confidentiality.
Maintain accurate and timely work and uphold customer-service expectations in person and through telephone or telehealth applications.
Perform other related duties as assigned.