Patient Access Greeter
About The Position
The Patient Access Greeter welcomes patients and supports a courteous, efficient outpatient check-in experience. The role directs patients to the appropriate location, answers questions, assists with registration, and helps ensure that patients and guests receive timely support. The greeter communicates insurance questions and registration issues to the appropriate Patient Access staff, helps maintain an orderly lobby, and may assist with transporting patients after registration. The position also supports outpatient front desk operations with scanning and preparing registration packets. The role requires a high school diploma or equivalent and one year of customer service experience. Strong communication, listening, organizational, prioritization, problem-solving, and customer service skills are required. Spanish bilingual ability, insurance knowledge, data entry, and medical terminology are preferred. The usual workday is eight hours, with 40 scheduled weekly hours.
Requirements
- High school diploma or equivalency.
- One year of customer service experience.
- Effective communication skills, including strong listening ability.
- Diplomatic skills and exceptional customer service skills.
- Ability to communicate clearly in English.
- Organizational skills and ability to prioritize work.
- Ability to act independently and use problem-solving skills.
Nice To Haves
- Bilingual Spanish-speaking ability.
- Insurance knowledge.
- Data entry experience or skills.
- Medical terminology knowledge.
Responsibilities
- Facilitate the check-in line by directing patients to the front desk or appropriate location.
- Promptly and courteously assist patients with the outpatient check-in process to support patient satisfaction.
- Communicate insurance questions and concerns to Patient Access IV.
- Answer questions effectively and confidently to support an efficient, supportive atmosphere.
- Communicate patient registration issues to Patient Access Lead IV to help reduce wait times.
- Address inquiries and requests in a friendly, responsive, and timely manner.
- Oversee the lobby and surrounding area, assist arriving patients, anticipate needs, and take proactive steps to support patient satisfaction.
- Use service recovery skills to help resolve problems when appropriate.
- Maintain a professional image and moderate noise level in the department area.
- Direct and assist with transporting patients to the receiving department after registration when needed.
- Support the outpatient front desk by scanning, preparing registration packets, and assisting with check-in.
- Perform other duties as needed.
Benefits
- Medical plan.
- Prescription drug coverage and in-house employee pharmacy.
- Dental plan.
- Vision plan.
- Flexible Spending Account (healthcare and dependent care).
- Retirement Savings and Investment Plan.
- Basic and supplemental group term life and accidental death and dismemberment insurance.
- Long-term and short-term disability benefits.
- Employee Assistance Program.
- Commuter transit and parking benefits.
- Voluntary legal services.
- Voluntary accident, critical illness, and hospital indemnity insurance.
- Voluntary identity theft insurance.
- Voluntary pet insurance.
- Paid Time-Off Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
