Patient Access Greeter

Capital Health•Hopewell, NJ

About The Position

The Patient Access Greeter welcomes patients, facilitates patient check-in, and provides positive, courteous support. The role helps patients move through outpatient check-in efficiently by directing them to the appropriate location, answering questions, and anticipating the needs of patients and guests. The greeter communicates insurance questions and registration issues to appropriate Patient Access staff, supports the outpatient front desk with registration materials and scanning, and helps maintain a professional, supportive atmosphere.

Requirements

High school diploma or equivalency.
One year of customer service experience.
Effective communication skills, including strong listening ability.
Diplomatic skills and exceptional customer service skills.
Ability to communicate clearly in English.
Organizational skills and ability to prioritize work.
Ability to act independently and use problem-solving skills.

Nice To Haves

Spanish bilingual ability.
Insurance knowledge.
Data-entry experience or skills.
Knowledge of medical terminology.

Responsibilities

Facilitate the check-in line by directing patients to the front desk or another appropriate location.
Promptly and courteously assist patients with the outpatient check-in process.
Communicate insurance questions and concerns to Patient Access IV.
Answer questions effectively and confidently to support an efficient, supportive atmosphere.
Communicate patient registration issues to Patient Access Lead IV to help eliminate wait times.
Ensure inquiries and requests are addressed in a friendly, responsive, and timely manner.
Oversee the lobby and surrounding area and ensure patients are assisted as they enter.
Anticipate the needs of patients and guests and take proactive steps to support patient satisfaction.
Use service recovery skills in problem-solving situations as appropriate.
Maintain a professional image and moderate noise level in the department area.
Direct and assist with transporting patients to the receiving department after registration when needed.
Support the outpatient front desk by scanning, preparing registration packets, and assisting with check-in.
Perform other duties as needed.

Benefits

Medical plan and prescription drug coverage, including an in-house employee pharmacy.
Dental and vision plans.
Healthcare and dependent-care flexible spending accounts.
Retirement savings and investment plan.
Basic and supplemental group term life and accidental death and dismemberment insurance.
Long-term and short-term disability benefits.
Employee Assistance Program.
Commuter transit and commuter parking benefits.
Voluntary legal services.
Voluntary accident, critical illness, and hospital indemnity insurance.
Voluntary identity theft insurance.
Voluntary pet insurance.
Paid time-off program.