Patient Greeter - Main

Gonzaba Medical Group•San Antonio, TX

17d•Onsite

About The Position

The Patient Greeter welcomes and assists patients, families, and visitors entering the clinics. The role answers questions, provides information, and directs people to clinic locations, helping create a welcoming, caring, and family-oriented atmosphere. The position has no supervisory responsibilities. Duties must be performed accurately and promptly while maintaining high customer-service standards and confidentiality. Depending on assignment, work takes place in a clinical or office setting within a clinical environment, with some work outside at the clinic entrance. The role may require travel to another Gonzaba Medical Group location and may involve driving a company or personal vehicle.

Requirements

Minimum high school education or equivalent.
Strong organizational skills.
Ability to use computer-based systems for training and for clocking in and out for shifts and lunch breaks.
Must successfully complete a motor vehicle history check if driving is required; must hold and maintain a valid Texas Driver License and current proof of insurance to be eligible for mileage reimbursement.
Ability to work efficiently under pressure.
Ability to perform prolonged standing and walking during the assigned shift.
Physical ability to sit, stand, stoop, reach, kneel, crouch, bend, walk, and lift up to 15 pounds without assistance.
Close vision and ability to adjust focus.

Nice To Haves

English and Spanish proficiency preferred.
At least one year of experience in a clinic, doctor's office, or hospital preferred.

Responsibilities

Greet patients and visitors cordially, determine their needs, and direct them to the appropriate destination.
Maintain a high level of customer service and communicate courteously with patients, visitors, providers, and coworkers, including by telephone or telehealth applications.
Obtain wheelchairs or other services for patients and visitors as needed; escort or transport patients who need help within the clinic.
Provide minimal physical assistance to patients entering or exiting vehicles and refer patients needing additional physical support to the clinical team.
Help patients arrange transportation as needed.
Keep the front driveway clear for patient and visitor drop-off and pick-up.
Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
Monitor the appearance of the clinic entrance.
Safely assist with patient transfers between sitting, standing, and lying positions, and push or pull patients in wheelchairs.
Prioritize patient safety and help prevent potential falls.
Maintain strict confidentiality.
Perform other related duties as assigned.