Patient Food & Hospitality Attendant
About The Position
The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report and selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. It is an award-winning, full-service medical/surgical facility that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine. In 2025, Dr. P. Phillips Hospital opened the onsite Team Member Wellness Center, designed to support employee health and well-being. The center features a state-of-the-art fitness facility, a dedicated tranquility space, and wellness activities - making it easy to recharge and get your workout in before or after your shift.
Requirements
- Ability to read and recognize similarities and differences between words and between series of numbers.
- Ability to write simple correspondence.
- Ability to respond to common inquiries or complaints from customers.
- Full availability during the days of the week as well as weekends.
- The schedule will be 8-hour shifts between the hours of 7am - 10pm
Nice To Haves
- 1 year of customer service experience within the food industry highly preferred
Responsibilities
- Displays excellent communication and customer service skills with patients, nursing staff and visitors
- Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
- Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
- Responsible for arranging trays on delivery cart and logging delivery times.
- Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
- Responsible for collection of money for guest trays and the logging of money with the diet office.
- Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
- Coordinates tray delivery with the expeditor and with the diet office when necessary.
- Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
- Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
- Accurately takes and checks patient menus according to physician diet orders.
- Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion.
- Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.
Benefits
- Onsite State-of-the-art gym and wellness center!
- Competitive Pay
- Evening, nights, and weekend shift differentials offered for qualifying positions.
- Student loan repayment
- Tuition reimbursement
- FREE college education programs
- Retirement savings
- Paid paternity leave
- Fertility benefits
- Back up elder and childcare
- Pet insurance
- PTO/Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
