PATIENT FLOW MANAGER, HEALTHCARE

Compass Group • Brookfield, WI

22h

About The Position

The Patient Flow Manager provides operational leadership for patient observation and flow services across multiple hospital locations. This role oversees staffing, scheduling, and performance management of Constant Observers and patient support personnel to support safe, efficient, and compliant patient care operations. The manager partners with nursing, behavioral health, and hospital leadership teams to support patient safety, throughput, workforce effectiveness, and service excellence.

Requirements

• Strong leadership, coaching, employee development, and performance management skills.
• Ability to analyze operational metrics and implement process improvements.
• Knowledge of patient safety, behavioral health observation practices, and healthcare regulatory requirements.
• Proficiency with Windows-based computer systems and workforce management tools.
• Strong communication, organizational, and problem-solving skills.

Nice To Haves

• Previous experience in a hospital, patient transportation, patient flow, observation services, or healthcare operations environment.
• Experience managing staffing, scheduling, and workforce deployment in a 24/7 operation.
• Associate's degree preferred; equivalent education and experience will be considered.

Responsibilities

• Lead daily operations of patient observation and patient flow services across multiple facilities.
• Manage staffing, scheduling, deployment, and workforce planning to ensure 24/7 coverage based on patient census and acuity.
• Supervise, coach, develop, and evaluate frontline staff, including Constant Observers, Patient Flow Coordinators, Transporters, and Dispatchers.
• Coordinate resources supporting patients requiring continuous observation, including behavioral health, suicide risk, and safety-related cases.
• Partner with Nursing Supervisors, House Supervisors, Behavioral Health teams, and hospital leadership to meet operational and patient care needs.
• Monitor staffing levels, address coverage gaps, and implement contingency plans for emergent staffing needs.
• Ensure compliance with regulatory, accreditation, and organizational standards, including Joint Commission, OSHA, and patient safety requirements.
• Analyze operational and staffing data to identify trends, improve efficiency, and support financial objectives.
• Lead onboarding, training, and ongoing staff development initiatives.
• Promote a culture of safety, accountability, customer service, and continuous improvement.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and accidental death insurance.
• Disability insurance.
• Retirement plan.
• Paid time off.
• Paid parental leave.
• Holiday time off, varying by site and state.
• Personal leave.
• Associate Shopping Program.
• Health and wellness programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet insurance.
• Commuter benefits.
• Employee Assistance Program.
• Flexible Spending Accounts (FSAs).
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed