PATIENT FLOW MANAGER, TRAINING AND OPERATIONS - HEALTHCARE
About The Position
The Patient Flow Manager provides leadership and operational oversight for Patient Flow Coordinators, Transporters, Dispatchers, and other patient transportation personnel in a hospital setting. The role focuses on efficient patient movement, service quality, regulatory compliance, and frontline staff development. The manager supports multiple hospital locations throughout the Warren/Detroit metro area of Michigan and travels between sites as operational needs require. A significant focus is training, coaching, and ongoing development of staff and leaders to promote consistent processes and best practices across locations. The position also works with hospital leadership and department stakeholders, coordinates patient transportation services, monitors performance, supports workforce and financial planning, and uses operational data to improve service delivery and patient satisfaction.
Requirements
- At least 1 year of leadership experience in a manager or supervisory role.
- Experience in a hospital environment, patient transportation, patient flow, environmental services, or related healthcare operations.
- Demonstrated experience training, coaching, and developing frontline associates and supervisors.
- Ability to manage operations across multiple locations and adapt to changing business needs.
- Strong analytical skills, including interpreting operational and statistical data, identifying trends, and implementing solutions.
- Experience driving operational performance, employee engagement, and customer satisfaction initiatives.
- Proficiency with Windows-based computer systems and ability to troubleshoot software and operational systems issues.
- Excellent communication, organizational, and relationship-building skills.
- Willingness and ability to travel regularly between hospitals and healthcare facilities throughout the Warren, Michigan area.
Nice To Haves
- Associate's degree preferred.
- Bachelor's degree in Healthcare Administration, Business, or a related field is a plus.
Responsibilities
- Lead, supervise, and develop patient transportation personnel across multiple hospital locations.
- Provide on-site operational support as a floating leader and promote service excellence across facilities in the Warren, Michigan market.
- Develop, deliver, and oversee training and onboarding for new and existing associates, covering service standards, safety practices, and operational procedures.
- Partner with hospital leadership and department stakeholders to identify training needs and implement continuous improvement initiatives.
- Apply knowledge of patient transport operations, infection prevention protocols, patient safety standards, and proper body mechanics.
- Oversee dispatcher workflows and transporter assignments to support efficient patient throughput and resource utilization.
- Monitor, coach, and evaluate team performance, providing feedback and development opportunities.
- Coordinate patient transportation activities and services with nursing units, ancillary departments, and hospital leadership.
- Establish and maintain service level agreements and performance metrics.
- Ensure compliance with applicable Federal, State, Joint Commission, OSHA, and CDC requirements.
- Support workforce planning, scheduling, staffing, and succession planning across assigned locations.
- Assist the Director with financial objectives, departmental budgets, and expense control.
- Analyze operational data and key performance indicators to identify trends, improve service delivery, and drive patient satisfaction.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
