MGR, PATIENT FLOW

Compass Group•Wichita, KS

22h•$50,000 - $55,000

About The Position

The Patient Flow Manager leads Patient Flow Coordinators, Dispatchers, and Transporters and oversees the safe, efficient, and timely movement of patients throughout the hospital. The role manages daily operations, staff leadership, service excellence, regulatory compliance, and collaboration with clinical and support departments to deliver a positive patient experience. The manager oversees transportation workflows and assignments, develops team members, promotes safe work practices, and supports department scheduling, staffing, budgeting, and expense management. The role also reviews operational data and performance metrics to identify trends and drive continuous improvement.

Requirements

Previous leadership, supervisory, or management experience in a hospital, healthcare, patient transport, hospitality, customer service, or other service-focused environment.
Strong customer service and interpersonal skills, with a commitment to positive patient, visitor, and customer experiences.
Ability to lead teams, manage priorities, and solve problems in a fast-paced environment.
Strong communication and relationship-building skills.
Basic computer proficiency, including Microsoft Office and Windows-based systems.
Ability to troubleshoot technology or software-related issues and coordinate resolution when needed.
Analytical skills and the ability to review operational data, identify trends, and support process improvements.
Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.

Responsibilities

Lead, coach, and support Patient Flow Coordinators, Dispatchers, and Transporters.
Oversee daily patient transportation operations to ensure timely and efficient patient movement throughout the facility.
Monitor dispatcher workflows and transportation assignments to optimize service levels and operational performance.
Partner with nursing units, clinical teams, and other hospital departments to coordinate transport services and resolve operational challenges.
Ensure compliance with hospital policies and applicable federal, state, Joint Commission, OSHA, and CDC requirements.
Train, develop, and mentor team members to support performance, engagement, and career growth.
Promote safe work practices, including infection prevention protocols and proper patient handling techniques.
Assist with department scheduling, staffing, budgeting, and expense management to support financial goals.
Analyze operational data and performance metrics to identify trends and drive continuous improvement initiatives.
Perform other duties as assigned.